Refund policy

Thank you for choosing Myrodia Parfums. We take pride in providing premium fragrances that meet our high standards of quality and craftsmanship. To ensure each product meets these standards, we do not offer returns or exchanges except in specific cases outlined below. Please review our policy carefully:

1. No Refund and Exchanges Policy

Due to the nature of our products and to uphold their quality, Myrodia Parfums does not accept refund or exchanges after a purchase is completed. This includes exchanges based on fragrance, size, or personal preferences. We encourage you to thoroughly review your selection before finalizing your purchase.

2. Exceptions for Defective or Damaged Products

While we strive to deliver flawless products, we understand that defects or damage can occur in rare instances. We accept returns or exchanges only in the following situations:

• Damaged Bottle: If your perfume bottle arrives visibly damaged (e.g., shattered or cracked), please notify us within 48 hours of receiving the product.
• Faulty Atomizer: We assess and resolve the issue if the atomizer (spray mechanism) does not function properly.
• Broken Cap: If the bottle cap is broken, we can provide a replacement cap or another suitable solution.

3. Conditions for Return or Exchange of Damaged or Defective Items

To qualify for a return or exchange under these conditions, the following must be met:

• Notification Period: Contact Myrodia Parfums Customer Support within 48 hours of delivery. Claims made beyond this period will not be eligible.
• Proof of Damage: Please provide clear photos showing the damage or defect and your order details to help us promptly assess the issue.
• Original Packaging: Items must be returned in their original packaging and include all accompanying materials. We do not accept returns if the product or packaging has been tampered with or shows signs of use.

4. No Exchange after Delivery

Once your purchase has been delivered, Myrodia Parfums does not offer exchanges for any reason, including fragrance preference or any personal choice. Please ensure your selection aligns with your preferences prior to purchase.

5. Return Process for Eligible Claims

For products meeting the criteria above, please follow these steps:

1. Contact Customer Support: Email Myrodia Parfums Customer Support at [support email address] within 48 hours of receiving your order.
2. Provide Evidence: Attach photos of the damage or defect, along with your order details.
3. Assessment and Approval: Upon approval, our team will provide instructions for return or exchange.
4. Return Shipment: Approved returns must be shipped back within seven days of receiving return instructions. Return shipping costs are the responsibility of the customer unless otherwise stated.

6. Non-Returnable Items

For hygiene and quality reasons, Myrodia Parfums does not accept returns or exchanges for items that do not meet the specified criteria. This includes perfumes that have been opened, tested, or used. We reserve the right to refuse returns that do not align with this policy.

Thank you for trusting Myrodia Parfums. Should you have any questions, please contact our Customer Support team. We’re dedicated to ensuring your experience with our fragrances is exceptional.