Return & Exchange policy

Return & Exchange Policy

At Myrodia Parfumes, customer satisfaction is our top priority. We strive to ensure every product you receive meets the highest standards of quality and care. However, if you are not completely satisfied with your purchase, our return and exchange policy is outlined below:

Eligibility for Return or Exchange

• Products must be returned within 14 days of delivery.

• Items must be unused, unopened, and in their original packaging.

• For hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.

• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Perfumes that have been opened or used.

• Items bought on sale or promotional discounts are not eligible for return.

• Customized or limited edition products.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Please contact us within 48 hours of delivery.

• Provide clear photos of the damaged or incorrect item.

• We will arrange a prompt replacement or refund at no additional cost.

Return Process

1. Email our support team at myrodiaparfum@gmail.com with your order number and reason for return.

2. Once approved, ship the item back to the address provided.

3. After inspection, eligible refunds will be processed within 7 business days to the original payment method.

Exchange Process

If you’d like to exchange a product:

• Follow the same steps as the return process.

• Mention the item you’d like to receive in exchange.

• Price differences (if any) will be settled before the new item is shipped.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

For further assistance, feel free to contact our customer support at myrodiaparfum@gmail.com
Thank you for shopping with us!